Customers within the European Union (EU)

Standard Products (Books, Calendars)

  • You have the statutory right to cancel your order within 14 days after receiving it, without giving any reason.
  • After cancellation, you have another 14 days to return the product.
  • Once we receive the returned item in good condition, you will be refunded the full order amount, including any initial shipping costs, within 14 days.
  • The cost of return shipping is at your own expense.

Fine Art Prints (On-Demand, Customized)

  • Our fine art prints are produced specifically for you and fall under the legal exception to the right of withdrawal.
  • This means that fine art prints cannot be returned once production has started.
  • Exception: in case of a production error or damage during transport, we will provide a replacement or issue a refund.

Customers outside the European Union (non-EU)

Standard Products (Books, Calendars)

  • Returns for books and calendars are accepted within 14 days after receiving the order, provided the item is unused and in its original condition.
  • Refunds will be issued once the product is returned in good condition.
  • Return shipping costs are at the customer’s expense and original shipping costs are non-refundable.

Fine Art Prints (On-Demand, Customized)

  • Fine art prints are made-to-order and therefore cannot be returned.
  • In case of a production error or damage during transport, we will provide a replacement or refund.

How to Report a Return or Issue

  • Please contact us via info@spothunter.nl with your order number and a short explanation.
  • For damage claims: include clear photos of the issue.
  • We will reply within max. 3 business days with the next steps.